If you frequently use Shopee, you might want to give this news a read. Recently, The Star reported the company issued a statement on Scam SMS about incomplete delivery information. That said, what should you know about it?
For your information, Shopee has warned customers to be vigilant with their personal information in light of the rise in scam messages claiming that parcels are being held due to incomplete delivery information. Plus, the company says it does not use SMS to request your information for parcel collection. As a matter of fact, all transactions and processes are made within the app only. This is what a Shopee spokesperson has to say about it:
“All communications between Shopee and a user will be conducted via the official Shopee app, official Shopee social media pages and official Shopee WhatsApp verified business account, which will bear the ‘verified’ check marks.
“Shopee is committed to providing a safe, reliable and enjoyable shopping experience to our users.
“All user and delivery information is requested within the Shopee app, in line with our long-standing commitment to ensuring our buyers and sellers' safety.
“This fully complies with applicable personal data laws and regulations, including the Personal Data and Protection Act,”
Moreover, you can reach out to your shopper via the live chat feature within the app. You can also email Shopee about it without compromising your data. The company says you can use the PDRM's Semakmule platform to check if certain bank accounts and phone numbers have been used in commercial crime.
Furthermore, if you fall for a cybercrime or scam, you can report the incident to the National Scam Response Centre (NSRC) by calling its hotline at 997. With the rising cases of scams in Malaysia these days, it’s always best to stay safe than sorry.
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