Starting 30 June 2025, CIMB customers in Malaysia who reset their CIMB Clicks or CIMB OCTO App password or User ID will face a 12-hour cooling-off period before they can log in and access their accounts.
This update is part of CIMB’s continued efforts to strengthen account security.
It starts from 30 June 2025
CIMB has officially introduced a mandatory 12-hour delay for customers who use the "Forgot Password" or "Forgot User ID" features on CIMB Clicks Web or the CIMB OCTO App.
This policy takes effect from 30 June 2025 and aims to provide additional protection against unauthorised access.
How it works
Once a customer initiates a password or User ID reset, access to online banking will be temporarily restricted for 12 hours. During this time, users will not be able to log in or perform any transactions on CIMB Clicks or the OCTO App.
After the cooling-off period ends, CIMB will notify users via the OCTO App push notification, confirming that login access has been restored. This process applies only to successful reset attempts and is designed to mitigate the risk of account takeovers or fraud.
Previously, CIMB had implemented a cooling-off period only when users set up a new device or activated SecureTAC.
This new update extends that safeguard to forgotten password or User ID resets as well. CIMB has clarified that the delay begins only after the reset process has been successfully completed, including SecureTAC verification where applicable.
Policy Update:
- Effective Date: 30 June 2025
- Applies To:
- CIMB Clicks (Web)
- CIMB OCTO App (Mobile)
- Trigger: Successful reset of password or User ID via "Forgot" option
- Delay Duration: 12-hour login restriction after reset
- Notification Method: Push notification via OCTO App when access is restored
- Purpose: To enhance security and protect against unauthorized access
Planning to reset your CIMB password or User ID? Take note of the 12-hour delay before you can access your account again. Do you think this added layer of security will improve online banking safety in Malaysia?
Stay tuned to TechNave.com for more updates.
COMMENTS