During the end of April, when Celcom Axiata Berhad announced to intensify their 4G LTE Network together with Ericsson Malaysia Sdn Bhd and Huawei Technologies (M) Sdn Bhd, it seems that modernisation plan is set in motion with an exercise involving a scheduled replacement of network equipment at all Klang Valley sites, between 10am to 5pm for a period of 4 months starting 17 June 2016.
Customers may experience intermittent service degradation or temporary loss of connectivity during the exercise. The exercise is also part of Celcom’s preparation to enhance the network to 4.5G in the near future as well as providing the base layer for the future 5G network.
To provide assistance to the temporary loss, the company will also be placing temporary “Cells on Wheels” (outdoor) and femtocells (indoor) that will serve as a replacement network hub at designated sites to ensure that affected customers will only experience minimal intermittent service degradations.
Dato’ Sri Shazalli Ramly, Chief Executive Officer of Celcom Axiata Berhad said in realising the importance of having the Greatest network coverage with an ultrafast 4G LTE connectivity within the digital age, Celcom Axiata has heard the demands of its customers and pushes forward to bring the best 4G network quality and experience.
“With a strong growth in data subscribers today, Celcom Axiata has heard the demands of its customers loud and clear, and we take this step in acknowledgement to meet their requests for superior network quality and enhanced internet experience. To ensure that Celcom Axiata becomes the nation’s most-trusted company by 2020, we are being transparent to our customers by providing them weekly schedule updates of the on-going modernisation exercise which can be found on Celcom Axiata’s official website,” he said.
In line with Celcom Axiata’s continuous commitment to provide the best network experience for customers, over 4600 communication tower sites nationwide will be modernised to the latest 4G technology, equipment and software.
“We seek the understanding and patience of our customers and humbly request for them to bear with us as we undergo the exercise which may cause a temporary inconvenience for them. We will also hold ourselves accountable to perform all network modernisation works as quickly and seamless as we can,” Shazalli added.
The modernisation schedule will be updated every Friday, and customers can view it simply by visiting www.celcom.com.my or for further queries, customers may call our Celcom Careline and speak to one of our Celcom Customer Service Consultants at 019- 601 1111.
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