Recently, CelcomDigi said the network upgrade for Digi telecommunication services will take place on 14 and 15 October 2024 from 9 PM until 9 AM the following day for the whole of Malaysia. So, what should you know about it?
According to the company, call services, messaging and internet connection will not be affected by this upgrade process. They also confirmed that other services, such as access to applications, websites and physical services such as Digi kiosks and physical stores will not be accessible within the time frame they said.
In addition, other services that will be disrupted include new user registration, plan change, in-app payments and purchases using DigiPay, subscription and activation of roaming passes and payments to Digi services through other payment platforms such as online banking, CelcomDigi website, kiosks, Pos Malaysia and also counters such as 7-Eleven, 99 Speedmart and KK Mart.
For roaming services, CelcomDigi says for those who are going abroad on the dates of October 14-15 to buy a roaming pass in advance, or to do it earlier on the day, before 6 PM on October 14, 2024, or after 9 AM on the 15 October 2024. Network exchange services will also be temporarily suspended from 12.01 am on 13 October 2024 to 11.59 pm on 15 October 2024. For broadband internet services, CelcomDigi advises users not to turn on their WiFi routers between 9 PM and 9 AM on 14 and 15 October.
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