Celcom and Unifi Mobile compounded a total of RM80000 by MCMC for unsatisfactory service

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Deputy Communications and Multimedia Minister, Datuk Zahidi Zainul Abidin yesterday revealed in Parliament that two compounds have been issued to mobile service providers in Malaysia for not meeting the standard set by his ministry. As reported by national news agency Bernama, the two compounds include one amounting to RM60000 and the other compound amounting to RM20000 that is currently beng processed.

Zahidi further revealed that the two service providers compounded were Celcom, which failed to meet the standard in Sabah and the other one is Unifi Mobile, which failed to meet the standard in Melaka and Pahang. The Deputy Minister also confirmed that the Malaysian Communications and Multimedia Commission (MCMC) has opened 20 investigation papers on mobile service providers in our country. 


These investigations are based on findings of a quality service survey conducted nationwide last year. Zahidi shared these information when replying to a question by the Member of Parliament (MP) for Tebrau, Choong Shiau Yoon in the Dewan Rakyat yesterday.

Choong wanted to know the measures taken by the ministry in ensuring 4G internet access was satisfactory after 3G service had been terminated in all Malaysian interior and rural areas. Zahidi said starting this year, MCMC will also step up its audit at 3000 locations throughout Malaysia involving areas which received complaints last year.


As of 25 January, 1466 existing 3G transmitting stations have been upgraded to 4G by major service providers such as Celcom, Digi, Maxis and U Mobile. Zahidi further said that efforts to upgrade existing 3G transmitting stations to 4G would continue this year by using the existing spectrum to improve capacity as well as the quality of mobile broadband for consumers.

Furthermore, through the National Digital Network (JENDELA) plan, Zahidi said 2175 new towers would be built to expand 4G coverage especially in rural areas and the interior. Let's hope that all these infrastructure upgrades would be implemented smoothly!

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