Celcom introduces online solution for device issues

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Today, Celcom Axiata Berhad has introduced a new web-based self-service solution, providing customers with quick help to manage, troubleshoot and resolve various common device issues on their own. With this, there is no need to rush and dial up Customer Service Helpline when facing any concern related to smart devices.

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The self-service website is also free and it’s accessible at any time via any web browser, either on computers or other smart devices. All Celcom customers, including non-Celcom customers, can simply access the website by logging on to www.celcom.com.my/personal/helpsupport/device-support. There are a few features included in the website, which are:

  • A wide range of smart devices models with a detailed visual guide
  • A comprehensive troubleshooting Q&A list. 
  • Solutions to issues related to hardware or software, device setting, and connectivity for mobile phones, tablets, and smart watches, on any type of Operating System.
  • Available in English and Bahasa Malaysia

Azwan Khan Osman Khan, Deputy Chief Executive Officer, Business Operations, Celcom Axiata Berhad said the self-service solution demonstrates Celcom’s continuous effort to provide the best convenience in customer experience.

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“Customers can now be their own device expert in managing and resolving any concers related to their device with the one-stop portal, and this will lessen the dependency to Celcom Helpline. Our intention is to provide superior customer experience through multiple channels, especially online, hence empowering our customers to choose the channel that best suits their needs,” he added.

To find out more, simply visit the support page to check it out and stay tuned for more Celcom news at Technave.com.