Celcom launches Phone Care service with a monthly rate starting RM4 only
(From left) Tuan Syed Md Najib Syed Md Noor, Chief Customer Service & Touchpoint Operations Officer of Celcom Axiata Berhad discussing the Phone Care plan with Junaidi Puteh, 43, who has been a Celcom customer for 15 years, while Harcharan Singh, Head of Retail & Customer Service - Device Management looks on, at Menara Celcom recently
As of today (6 April 2016), Celcom Axiata Berhad (Celcom) has launched Phone Care, the company's first device care service in Malaysia that allows customers to swap or replace their phones or tablets for any reason with a low month payment of RM4 per month or RM20 for 6 months. Any postpaid and prepaid Celcom customers can register the Phone Care at all Celcom outlets with a package bundle or devices purchased less than 30 days from other outlets.
Tuan Syed Md Najib Syed Md Noor, Chief Customer Service & Touchpoint Operations Officer of Celcom Axiata Berhad said that as trends and the future of customer service delivery are evolving fast, Phone Care was initiated last November to continuously enhance customer experience.
“This device care service is designed to ensure customers remain connected with their loved ones at all times. They can in a simple process, subscribe to Phone Care through Blue Cube and selected Celcom Xclusive Partners nationwide. We are proud to say the telco now provides greater customer services and ensures maximum customer experience, powered by the widest and strongest 4G LTE network – to further heighten and enrich our customer’s experience." he said.
In addition, he also mentioned the future Phone Care will evolve into a full device care service and backup plan where the customer can swap or replace his or her device, access significant security features, and data back-up, and eventually they will be able to chat and unravel most device-related questions from the palm of their hands.
To subscribe to Phone Care, customers can walk into all Celcom participating outlets and enter for a package bundle, and opt for Phone Care. The service is also available for customers with their own devices, and matching their lifestyle needs such as FitBit, a lifestyle-based health tracking device in August 2015, as the initial move.
For more information on Phone Care, visit www.celcom.com.my to check out on the price plans for the latest stylish devices.