Today, CelcomDigi Berhad has officially launched its CelcomDigi app, a brand-new mobile platform that unifies the company’s two legacy apps — Celcom Life and MyDigi — into one powerful, secure, and intuitive digital experience. Developed fully in-house, the app marks a major milestone in CelcomDigi’s post-merger transformation, bringing together everything customers need to manage their connectivity, lifestyle services, and digital safety in one place.
A Unified App for Over 20 Million Users
The CelcomDigi app is the culmination of the brand’s three-year journey to unify its products, services, and digital touchpoints under one identity. Replacing both Celcom Life and MyDigi, it now serves as the primary digital gateway for CelcomDigi’s 20 million-strong customer base, offering a seamless and personalised experience backed by Malaysia’s widest and most secure network.
“This launch represents our commitment to being customer obsessed,” said Albern Murty, Acting CEO of CelcomDigi. “By combining the best of our existing apps and layering them with AI technology for support and security, we’re giving customers complete control of their digital lifestyle — everything in the palm of their hand.”
Designed Around Real Customer Insights
Built using feedback from over 10 million customers and refined through testing by more than 100000 beta users, the new CelcomDigi app focuses on three key experience pillars: Everyday Convenience, Digital Lifestyle, Built-in, and Creating Delightful Moments.
Everyday Convenience
CelcomDigi has streamlined daily tasks to make managing connectivity effortless. Features like “Everything in One” allow users to handle multiple lines and services from a single app, while Auto-Reload Magic ensures prepaid users never run out of credit, keeping their lines active at all times.
Digital Lifestyle, Built-in
The app expands beyond connectivity, integrating premium lifestyle and entertainment services directly within the platform. Customers can now subscribe to Disney+, Viu, and other add-ons seamlessly, while Roaming Pre-booking lets travellers activate roaming before departure for instant connectivity abroad. Security remains central, with biometric sign-in, one-device protection, and eKYC verification ensuring a safe, secure login every time.
Creating Delightful Moments
The CelcomDigi app introduces AI-RA, an intelligent support assistant that provides instant help 24/7. Moreover, gamified features like Daily Streak and 3-2-1 Surprise Wednesdays reward users with exclusive perks, while the For You section personalises offers based on individual preferences and usage behaviour — making the app smarter and more relevant with every interaction.
Built-In Safety and Scam Protection
In response to the rise in digital fraud, CelcomDigi has made digital safety a core feature of the new app. Users can access a dedicated Safety page to learn about scams and report suspicious activity with just one tap.
Additionally, MobileSHIELD — available directly through the app from RM4 per month — protects against malicious apps, scams, and privacy threats. This adds to CelcomDigi’s growing portfolio of safety solutions, including WebSHIELD, eSIM, and Private SIM.
Exclusive Launch Offers
To celebrate the launch, CelcomDigi app users can enjoy limited-time rewards:
- 100GB high-speed data for RM1 (one-time pass, unlimited purchase; limited to 1 million passes)
- Discounted streaming subscriptions: Disney+ Basic at RM12.90/month, Disney+ Premium at RM27.90/month, and Viu at RM3.90/month
- Free roaming and IDD calls for 12 months, exclusive to postpaid customers.
Transition Timeline
CelcomDigi encourages all existing users of Celcom Life and MyDigi to transition to the new app before 31 December 2025, when both legacy apps will be discontinued. The CelcomDigi app is available now on the Apple App Store and Google Play Store. For more information, visit the official CelcomDigi app web portal here, and stay tuned for more trending tech news at TechNave.com.
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