Had a “Change of Mind”? - Shopee now supports returns within 15 days after your purchase.


If you frequently use Shopee, this news might catch your attention. Recently, the company introduced a new policy on returns. That said, what should you know about it?

For your information, from 19 March 2024, all products on the Shopee platform will be protected under the return feature due to change of mind after purchase. This feature will be called Shopee’s "Change of Mind". Under this protection, you can return the goods that have been purchased within 15 days after purchase. Shopee states that the introduction of this feature will further improve the user experience.

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In addition, this feature will indirectly increase the sales rate due to higher user confidence. Thanks to this policy, if you do not like the goods received or "change your mind" after receiving the goods, you can choose to return the goods and receive money back.

Moreover, items that support this feature will be labelled with a “Free Returns” tag on the sales listing. Shopee says the seller will bear the cost of return shipping. However, the company allows sellers to reclaim return costs during this initial phase. This is limited to 1000 orders per month for Shopee Mall, 750 orders per month for Shopee Preferred, and 500 orders per month for Shopee Marketplace.

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