Huawei Malaysia will deliver the Mate Xs 5G with VIP Home Delivery Service


While many companies are attempting to minimize human contact during this Movement Restriction Order, Huawei Malaysia have joined the fray and it seems that they are eager to go on ahead with the Mate Xs 5G. So starting tomorrow (20 March), the company will be initiating their first VIP Home Delivery Service.

Yup, for the first time ever - Huawei Malaysia will deliver the Mate Xs to the customers' home - but this is optional. Customers also choose to have the foldable phone delivered to their doorstep or collect it themselves at the nearest/preferred Huawei Store. As a precaution measure, the dispatchers will have the face mask on at all times during the delivery and will sanitize the parcel in front of the customer before handing it over.


To add on, customers who got the phone will also receive a complimentary one-time screen replacement (3 months), a fair of Freebuds 3 (worth RM679) and an Envelope Leather Case (worth RM299). However, do note that the screen replacement will not cover damage resulting from unauthorised disassembly or repair, misuse and abuse of the device, improper installation or modification of the device, or damage caused by spillage of food or liquid, corrosion, rust or the use of wrong voltage.

One-to-one customer support is also provided if you have questions about the Mate Xs. The customer service is available every day, including public holidays. You can refer to the various methods of contacting below:

  • Hotline – 1800-22-0086 (9am to 9pm)
  • Livechat via Support App or Support Webpage (9am to 6pm)
  • Facebook - Huawei Mobile (9am to 6pm)
  • Email -
  • WhatsApp - 012-6855652 (9am - 6pm)

So are you one of the customers who bought the Mate Xs? Or do you know anyone rich enough to purchase one? Let us know at our Facebook page and stay tuned for more Huawei news at