Last week, our Prime Minister, Anwar Ibrahim, announced a RM100 aid for Malaysians over 18 years old through the MyKad from 31 August 2025. However, this method is not something familiar as cash aid was often distributed through eWallet platforms.
In a move to improve user experience and reduce congestion at service counters in the coming weeks, the National Registration Department (JPN) posted its latest #AmbilTahu public awareness series, this time tackling a common frustration: damaged MyKads.
Check Your Identification Card
According to the campaign’s first poster, key indicators like unreadable chips or physical cracks signal it’s time for a replacement. Instead of rushing to JPN outlets just to verify a card’s status, users are encouraged to do a quick self-check.
Here are signs your MyKad may be damaged:
- Your card can’t be read by kiosks or machines.
- Banks or government agencies reject it due to unreadable data.
- Multiple attempts were needed to make it work.
- Visible physical damage, like cracks, scratches, or bends.
- It’s over 10 years old, increasing chip failure risks.
How to Replace a Damaged MyKad
Please don't panic if it is; the campaign outlines a hassle-free guide for requesting a replacement. Here are the steps to replace your MyKad:
- Visit your nearest JPN branch
- Head to any JPN service counter or satellite unit.
- Take a queue number under the ‘ROSAK’ category
- This ensures you're routed correctly for replacement due to damage.
- Submit your current MyKad and personal details
- You will need valid documents and identification.
- Pay the replacement fee (RM10 for MyKad, RM40 for MyKAS and MyPR)
Alternatively, you can also visit other service channels to fix your MyKad. This includes mobile counters for underserved areas such as Bas MEKAR and Van MEKAR, the online application via jpn.gov.my, and a call-in option for eligible users via My Phone-In Service.
Processing time may vary at different outlets as well. If you visit the JPN HQ, UTC, and selected branches, it usually takes 30 minutes. However, Peninsular Malaysia and East Malaysia (Sabah, Sarawak and Labuan) will take up to 5 and 7 working days, respectively.
Bonus: Some Tips to Take Care of Your Card
For those with cards in perfect shape, JPN’s third poster shares essential care tips:
- Use proper cardholders
- Avoid bending, folding, or inserting into random machines
- Keep away from heat and water
- Don’t store near magnets
- Prevent friction and scratches
Your MyKad holds biometric and access data. Damaging it could block your access to banking, healthcare, and government aid. Hence, a small scratch could mean big trouble. So take care of your MyKad at all times.
That's all, folks. There is still some time left before 18 August 2025. So do check your MyKad condition and do the following steps mentioned above. Stay tuned for more trending tech news at TechNave.com.
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