The Ministry of Communications and Digital (KKD) has revealed that a total of 170 compounds totalling RM7.47 million have been issued to telco companies and license holders for failing to meet the required service standards. The compounds were issued by the Malaysian Communications and Multimedia Commission (MCMC) from 2018 to 2022.
According to Bernama, KKD Deputy Minister Teo Nie Ching elaborated that 49 compounds worth RM2.19 million were imposed for non-compliance with mandatory standards for public mobile services. Meanwhile, 59 compounds worth RM2.69 million were for non-compliance with standards for wireline broadband services and the other 62 compounds worth RM2.59 million were for non-compliance with standards for wireless broadband services.
Responding to a question from the Member of Parliament (MP) for Kota Belud, Isnaraissah Munirah Majlis at the Dewan Rakyat today, Nie Ching also revealed that Celcom Axiata Berhad was fined RM50,000 for failing to comply with wireless broadband service quality standards in Sabah. Moreover, the KKD Deputy Minister asserted that feedback and complaints on the quality of services and telecom network can be made through the MCMC complaints portal here.
Besides that, Nie Ching asserted that MCMC issued 29 directives to service providers that failed to comply with mandatory standards at 29 different cities in Sabah. As of 9 November last year, all 29 directives were met by the respective service providers.
The KKD Deputy Minister stressed that quality of service reviews will continue this year with a target of 4000 sites across the country. These include 225 sites in Sabah so as to ensure that the mandatory standards would continue to improve broadband network issues, especially in rural areas.
So, what do you guys think of this initiative by KKD and MCMC? Share your thoughts with us in the comments below and stay tuned to TechNave for more trending tech news from Malaysia and beyond.
COMMENTS