KTM Open Payment: RM30 will be held temporarily from your debit card every time it’s used

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Previously, we reported on the Open Payment system for public transport in Malaysia, whereby for KTM Komuter, the system was touted to be operational by mid-November. Lo and behold, the system has been operational at Komuter Klang Valley and North since 11 November, with KTMB also clarifying how the system works for debit cards. 

Taking to its official X account, KTMB said that every time a commuter uses their debit card at the Automatic Control Gate (AGC), an RM30 pre-authorisation amount will be held temporarily. After commuters have tapped the card a second time at their destinations, KTMB will be reimbursing the RM30 amount minus the fare. 

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KTMB added that the reimbursement will take between 1 and 3 days, depending on the bank which issued the debit card. Moreover, if RM30 can’t be deducted from your account, the debit card will be blacklisted by the system. 

Those blacklisted must then pay in cash at their KTM station destination. Furthermore, the blacklisted debit card can’t be used for any KTM Komuter and other services at KTM Komuter services until the commuter settled any backlog claims and penalties at the KTM customer service counter. 

Accordingly, here is the list of offences and penalties you may face: 

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So, what do you guys think of the Open Payment system at KTMB stations? Share your thoughts with us in the comments below and stay tuned to TechNave for more tech news such as this.