Malaysia’s banking industry is stepping up its cybersecurity messaging, as member banks of the Association of Banks in Malaysia (ABM) and the Association of Islamic Banking and Financial Institutions Malaysia (AIBIM) jointly urge customers to keep their web browsers and mobile devices fully updated. The move comes amid rising online scams and malware threats that increasingly exploit outdated software and unsupported operating systems.
According to the industry, running the latest versions of browsers and mobile operating systems is now one of the most critical steps customers can take to protect their banking accounts.
Software Updates Matter More Than Ever
Banks highlight that software updates are not just about new features. Each update delivers essential security patches that fix vulnerabilities commonly targeted by cybercriminals. Devices running on older or unsupported versions are far more exposed to malware, phishing attacks, and account takeovers, especially once developers like Apple, Google, and Mozilla stop issuing fixes. As a result, customers who delay updates may unknowingly place their accounts at higher risk, even if they practice good online hygiene.
Possible Banking Restrictions on Outdated Devices
To reduce malware-related risks, banks may begin implementing additional security measures for customers using unsupported browsers or operating systems. These measures could include extra verification steps, reduced transaction limits, or other restrictions designed to prevent unauthorised activity.
In some cases, banks may go a step further by blocking transactions entirely from devices running insecure versions of software. While this may cause inconvenience, the industry says the intent is to protect customers’ funds and provide long-term peace of mind.
Supported Android, iOS, and Browser Versions Required
The banking industry has clarified the minimum software standards customers should be aware of. Currently, Android 13 and above and iOS 18 and above are the operating systems still supported by Google and Apple with ongoing security updates. Customers using older versions may no longer receive critical protections.
On the browser side, versions considered insecure include Google Chrome version 140 and below, Mozilla Firefox version 141 and below, and Safari version 18.5 and below, based on guidance from browser developers. Customers are encouraged to regularly check trusted update tracking sites to ensure they are on supported versions.
Banks May Assist With Device Upgrades
Recognising that not all customers can easily upgrade their devices, some banks are working with selected device partners to offer discounted smartphones or bundled upgrade packages for eligible users. This initiative aims to help customers transition to newer devices capable of receiving regular security patches. During this transition period, banks say they will continue to guide browser and operating system requirements, along with clear timelines for enforcement.
Staying Safe Beyond Updates
Banks also remind customers to download apps only from official app stores, as sideloaded or unofficial apps remain a common source of malware. Customers using vintage or obsolete devices are strongly encouraged to consider upgrading, as these devices often lack modern security protections altogether.
For those who suspect they may have fallen victim to a scam, immediate action is critical. Customers are urged to activate their bank’s Kill Switch feature to stop further losses, and to contact the National Scam Response Centre (NSRC) at 997 or their bank’s 24/7 fraud hotline for assistance.
A Push Toward Safer Digital Banking
As scams grow more sophisticated, Malaysia’s banking sector is signalling a clear shift toward stricter digital security standards. Keeping devices and browsers up to date has become a requirement for safe and uninterrupted online banking, so keep your devices up to date! Stay safe and stay tuned for more trending tech news at TechNave.com.
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