In a major infrastructure upgrade, MyKasih Foundation has increased its Sumbangan Asas Rahmah (SARA) terminal capacity by 60% to accommodate a surge in nationwide transactions. The move coincides with the rollout of the RM100 one-off SARA Appreciation Aid on Day 2, aimed at supporting eligible Malaysians through digital redemption.
Nationwide Uptake Surges
Over 1.45 million transactions were recorded within just two days, with RM91 million spent across more than 7300 registered retail outlets. Compared to Day 1, transaction volume rose by 20%, reflecting strong public engagement with the aid program. On 1 September alone, nearly 600000 successful transactions were logged by 5PM.
System Strain in High-Traffic States
Despite the capacity boost, MyKasih reported slower transaction speeds in states like Selangor, Perak, Sabah, and Melaka—likely due to long weekend shopping traffic. The foundation’s technical team is actively monitoring system performance and has deployed support staff to selected hypermarkets to assist with on-ground troubleshooting.
Advisory for Smoother Redemptions
To ease congestion, users are encouraged to shop during weekday mornings or off-peak hours. Some shoppers experienced glitches at retail terminals, resulting in failed redemptions and out-of-pocket payments. MyKasih has assured that the RM100 credit remains valid until December 31, 2025, and can be redeemed at thousands of outlets nationwide.
Fintech Infrastructure Under Pressure
In case you missed it, many users reported that the system crashed due to an overwhelming response. It was not a surprise as many times, government related apps tend to face this problem on the first day. Good thing that MyKasih had a quick response to this issue. Stay tuned for more trending tech news at TechNave.com.
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