Yes, you read that right. This isn't just some survey from a media outlet, but by Samsung itself. A recent survey of users of Samsung Galaxy phones has found that while many recognise flaws in their photos, a surprisingly large share never use the phone’s built-in AI editing features.

The study, as reported by Samsung, a surprising 74% have never used AI tools on their smartphones to fix them. This reveals a disconnect between awareness and actual use of AI tools such as background removal or object editing.

Gap Between Demand and Use of AI Editing Tools

According to the survey, 86% of Galaxy-phone respondents admitted they had seen unwanted elements in their photos — photo-bombers, stray objects, shadows or reflections — and wished they could remove them. As mentioned, only 26% of them relied on the AI editing tools. This suggests a significant gap between the perceived need for photo correction and the willingness or awareness to use AI-powered editing tools that come preinstalled on many Galaxy phones.

Implications for Smartphone AI Adoption

The findings highlight a broader challenge for smartphone makers: simply shipping AI features is not enough. Companies must ensure users are aware of these tools and understand how to access them. In this case, it seems a majority of Galaxy users who notice imperfections in their photos either don’t know about the editing tools or don’t find them compelling enough to use.

Considering that background distractions and unwanted objects are common in casual photography, the low adoption rate may indicate usability issues, a lack of visibility of these tools within the UI, or hesitation to trust automatic editing, even when convenient.

What It Says About AI Features on Flagships

This data runs counter to the narrative that AI features automatically lead to broad adoption among high-end phone users. Even though Galaxy phones, especially newer ones, promote AI capabilities as a differentiator, many owners are choosing not to leverage these tools. It raises questions about feature discoverability, value perception, and how smartphone makers design and present AI functions to everyday users.

With this survey, we think it is highly possible that many other phone users from different brands may behave the same way. This includes Apple and the rest of the Android brands, but what about you? Let us know, and stay tuned for more trending tech news at TechNave.com.