Recently, Shopee Malaysia announced that it is implementing a new Platform Support Fee. Effective July 16, 2025, the Platform Support Fee is set at RM0.50 (subject to 8% SST), aimed at helping sustain investments in platform maintenance and growth.
What is the Platform Support Fee and Why the Charge?
The Platform Support Fee applies only when the buyer completes the order, so with this, no fee is charged for cancelled orders. Shopee clarifies that the fee supports core platform functionalities, which are to cover ongoing development, maintenance, backend upgrades, and enhancements that benefit both sellers and buyers.
Who is Affected?
Local Malaysian sellers on Shopee Marketplace will incur this fee. It is automatically deducted from seller payouts after the order is successfully finalised.
Although 50 sen is a small transaction, it can add up significantly, particularly for high-volume sellers. Sellers might want to reassess pricing strategies to maintain profitability while staying competitive within the marketplace.
By the way, sellers can check the Platform Support Fee charged on the completed orders from the tax invoice accessible via Seller Centre > My Income > My Tax Invoices.
Overall and FAQs
In summary, Shopee Malaysia’s Platform Support Fee marks a shift toward proactive funding of digital infrastructure. Sellers should prepare by revisiting their pricing and fee forecasting ahead of the 16 July 2025 rollout.
To read the full FAQs, sellers can check out the section towards the bottom of the official help page by Shopee right over here. Stay tuned for more trending tech news at TechNave.com.
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