Sony has issued a service notice for certain units of the Xperia 1 VII smartphone, following reports of unexpected power shutdowns. The issue may cause the device to switch off abruptly, even when the battery level appears normal.
Free repair offered for affected Xperia 1 VII units
According to Sony, not all Xperia 1 VII units are affected. However, if users experience random shutdowns or power issues, they are encouraged to check their device through the official support page. Affected devices will be eligible for free repair at an authorised Sony service center.
The repair process is expected to involve internal component diagnostics and, if necessary, replacement of power-related hardware. Sony has assured that repairs will be carried out under warranty terms at no additional cost to the user.
Why this happened
Sony’s response reflects a responsible approach to after-sales support. Clear communication and the offer of no-cost repairs help maintain consumer trust, especially among users in Malaysia.
While the issue may not be widespread, Xperia 1 VII owners should remain alert and test their devices if any unusual behavior occurs.
It’s worth noting that Sony has not mentioned a global recall or any software-related fix, suggesting that the problem is likely hardware-based and limited to a specific production batch.
If you own a Sony Xperia 1 VII and have experienced sudden shutdowns or power instability, check your device using the official support tools and arrange a free repair if necessary. Have you encountered any issues with your Xperia device? Share your experience in the comments.
Stay tuned to TechNave.com for more updates.
COMMENTS