Today, Telekom Malaysia announced that its technical teams are ready and committed to immediately restoring services and rebuilding any network infrastructure affected by the recent fire caused by a pipeline burst in Putra Heights. The restoration work will commence as soon as clearance is granted by BOMBA and the relevant authorities.
According to TM, the restoration will be held in stages based on the severity of the damage. Additionally, Yayasan TM, the Group’s social impact foundation, will be extending humanitarian aid and providing essential supplies to affected families through the GLC Demi Rakyat & Negara (GDRN) collective efforts.
Meanwhile, TM is also rolling out a series of immediate relief and recovery measures to support impacted customers and the Putra Heights community, including the following:
- Waiver of Unifi Home bills for a minimum of one month, depending on the progress of network restoration, to ease the financial burden on affected customers.
- Credit term extension to 60 days with no service suspension.
- Free replacement of Customer Premise Equipment (CPE) such as routers, modems, or mesh devices that may have been damaged.
- Free on-site support (OSS) and standard internal wiring.
- Priority assistance for Unifi Home and SME customers via our customer support line at 100.
- Complimentary WiFi at the temporary evacuation centres (PPS) to ensure uninterrupted communication and continued access to essential services.
TM will continue to share timely updates on the restoration progress as information becomes available. Stay tuned and stay safe.
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