Now and then, scammers would pose as fake officials to message us. This week, Touch 'n Go has issued an urgent public advisory warning users about fraudulent calls and individuals falsely claiming to represent the company.
On its Facebook post here, the company clarified that it has never appointed any agent or individual to collect personal information or identification documents from customers. The statement emphasises that Touch 'n Go will not contact customers using personal phone numbers, and any such calls should be treated as suspicious.
The company stressed that its official communication will only come through the number 03-2714 8888. Users receiving calls from any other number claiming to be from Touch 'n Go are advised to hang up immediately and avoid sharing any personal details. For any suspicious activities, you can report them to Touch 'n Go's official customer service portal right here.
Touch ‘n Go encourages users to remain vigilant and only rely on its verified communication channels to avoid falling victim to scams. The company also reiterates its commitment to customer safety and data privacy. Stay safe and stay away from unknown numbers.
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