During the Frost & Sullivan Asia Pacific Best Practices Awards 2020, U Mobile won the award for the Malaysia Mobile Service Provider of the Year. This is the company’s third time to win the award.
Besides this award, the company also won 5 other different categories. The categories are Overall Experience, Mobile Experience, Online Experience, Contact Centre Experience, and Dealership. According to the Research Associate (ICT Practice) from Frost & Sullivan, Sofea Zukarnain mentioned that U Mobile won this award is because of the acquisition strategy, retention of the customer, strong product lines, and service offerings.
Frost & Sullivan Asia Pacific Best Practices Awards 2020
For your information, U Mobile has also won the same award in 2017 and 2019. In 2018, the company also received the title Malaysia Mobile Data Service Provider of the Year. Does U Mobile deserve this award? Let us know in the comments below and be sure to stay tuned for more tech news on TechNave.com
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