If you’ve had doubts about going cashless here in Malaysia, perhaps you should be opting for Touch ‘n Go eWallet. The company has announced their money-back guarantee policy to keep users’ accounts and information remain secure and safe.
Touch ‘n Go eWallet users can now report any foreign transactions done on their accounts and be compensated easily on the website. To be eligible to use the money-back guarantee policy, users must first verify their eWallets through the Account Verification process (eKYC process). Once done, a shield icon will appear on the user’s edit profile button, showing that the money-back guarantee protection has been activated. If users need to file a dispute, they can simply tap on the icon which prompts them to fill up a form and provide receipts or documents as proof. The issue will then be investigated and refunds and reimbursements will be done within 5 working days.
The app uses a combination of the multi-factor authentication process as well as Artificial Intelligence (AI) that detects and stops any suspicious activity on a user’s account. With this in mind, would you adopt a cashless lifestyle with the Touch ‘n Go eWallet? Keep up with the latest eWallet news in Malaysia on TechNave.com!
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