News & Reviews:   Internet Malaysia

Last March, we found out that Internet prices would be more affordable. Four months have passed since then. Today, Malaysia’s Digital and Communication Minister, Fahmi Fadzil has repeated the same statement. The difference? The minister mentioned that it will happen this September.

Telekom Research and Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently signed a Memorandum of Understanding (MoU) with ZTE (Malaysia) Corporation Sdn Bhd (ZTE) to collaborate on optical network research, with the aim of bringing 50Gbps bandwidth to Malaysia. 

The Malaysian Communications and Multimedia Commission (MCMC) has revealed that it has been receiving an increasing amount of complaints from the public regarding telecommunication services in our country. Its chairman, Datuk Dr Fadhlullah Suhaimi Abdul Malek said that just last month, the commission received over 4000 complaints.

TM has announced 5 new customer care initiatives revolving around the promise of 24 Hours Service Restoration Guarantee or get an RM50 rebate if this is not achieved (but just for unifi customers above 100Mbps for now). The other 4 customer care initiatives include EasyFix Self-Service, Proactive Service Alerts, Service Tracker and access to unifi Elite Experts for better informed solutions. All of these initiatives are currently live starting from today.