News & Reviews:   broadband Malaysia

The Minister of Communications and Multimedia (K-KOMM), Tan Sri Annuar Musa has recently revealed that new initiatives are currently in the works by his ministry to improve our country’s broadband services. Furthermore, Annuar revealed that the initiatives will be announced by him soon.

Telekom Malaysia (TM) yesterday announced that it has expanded its fibre network to cover 5.9 million premises in our country within just the first quarter of 2022. Hence, TM is now only 100,000 premises short of the targeted 6 million entrusted to them under the National Digital Network (JENDELA) initiative.

TM chief executive officer (CEO) Mohamed Tajul Mohamed Sultan lauded the expanded fibre network coverage, saying that it would speed up the launch of 5G network in Malaysia. He further said that TM’s fibre infrastructure would benefit mobile telecommunication towers.

TM has announced 5 new customer care initiatives revolving around the promise of 24 Hours Service Restoration Guarantee or get an RM50 rebate if this is not achieved (but just for unifi customers above 100Mbps for now). The other 4 customer care initiatives include EasyFix Self-Service, Proactive Service Alerts, Service Tracker and access to unifi Elite Experts for better informed solutions. All of these initiatives are currently live starting from today.