News & Reviews:   customer service

In a move to further enhance customer experience and build trust within its platform, TikTok Shop Malaysia has officially extended its Free Returns period from 15 to 30 days. This is exclusively for authentic branded products purchased on TikTok Shop Mall.

Today, Celcom Axiata Berhad has just announced a partnership with Microsoft Malaysia. For the first time ever, this initiative will introduce and deploy a state-of-the-art Intelligent Virtual Agent as a new customer service feature.