News & Reviews:   samsung smart service

As of today, Samsung Malaysia Electronics has upgraded its Smart Service programme by expanding its service network online and in-shop across the country, providing better convenience for their customers in fixing devices and home appliances in the areas of service centres, 24/7 careline, Live Chat, mySamsung application and Smart Care Packages.

Just before the weekend last week, Samsung Malaysia Electronics held a 3S Smart Service contest for its service centre (SVCs) and call centre (CCC) staffs nationwide. The 3S represents Samsung’s customer service philosophy and motto, which are speed, solution and satisfaction.

The purpose of the contest was to serve as an ideal platform for customer service officers to improve their customer service skills, product and technical knowledge to continuously strive and to respond to the customers’ needs with top class quality services .