A few days ago, the Malaysian Communications and Multimedia Commission (MCMC) announced that the audit team will take action on internet service providers if they failed to provide quality service. Today, MCMC walked the talk and issued Commission Instructions against Celcom, Digi and U Mobile.
According to the official statement, the three telcos have failed to meet the broadband service standards and improve the quality of service in some areas, especially in Langkawi. This includes the Langkawi Highway and some tourism areas there. On the other hand, it is said that 40 mandatory compliance notices were involved and 449 earliest failed locations were removed from 1 January 2022 to 15 June 2022.
The Commission Instructions to the three telcos were registered on 19 May 2022 and MCMC demanded them to make improvements in service quality and user experience to meet the Mandatory Standards for Quality of Service (MSQoS) standard. Failure to comply would result in a penalty of up to RM200,000 under section 109, Communications and Multimedia Act (CMA).
At the moment, MCMC has conducted technical audits on broadband services below MSQoS at 3038 locations in 13 states and 3 Federal Territories. Previously, there were 6 teams but got increased to 14 to conduct field audits.
We hope MCMC will continue to take the initiative in several locations around Malaysia, especially in KL and Selangor where 4G connectivity isn't always stable in some areas. Stay tuned for more trending tech news at TechNave.com.
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