MCMC will fine internet providers up to RM300k if they fail to provide quality service


Bad Internet mobile performance is a norm amongst many Malaysians and we love complaining about it. But that might change because the Malaysian Communications and Multimedia Commission (MCMC) will start imposing regulatory action on service providers who have failed to offer quality Internet services.

MCMC Chief Regulatory Officer Zulkarnain Mohd Yasin told the media that this initiative will allow consumers to have the quality experience that the service providers promised. Under the Communications and Multimedia Act 1998, service providers who fail to fulfil the performance will be fined up to RM300,000 or imprisonment of up to three years or both.

Zulkarnain also said this initiative was the instructions from the Ministry of Communications and Multimedia (K-KOMM), so the government will send out teams to audit the Internet system network services in all areas in each state. At the moment, the audits are conducted and inspected in terms of coverage and speed. Some suppliers have received instructions to improve their services.

Meanwhile, Malaysians may also use the JENDELA app to check and report their Internet area coverage. It can be downloaded on the Apple App and Google Play Store for free, or if you like, you may check it out on the JENDELA website to do the same thing. Stay tuned for more trending tech news at