In light of the recent event about J&T Express employees throwing delivery boxes on purpose, the Malaysian Communications and Multimedia Commission (MCMC) just stated that they requested the company to explain on the issue. At the same time, MCMC also gave a warning to the management and hope they can improve customer packaging handling procedures.
On top of that, MCMC's warning applies to every courier companies as well. Under the Postal Services Act 2012, any breach of the subsidiary legislation can be punished up to RM300,000 or imprisonment up to 3 years, or both at once. With this, they hope this reminder will make the courier companies will provide better training to the logistics team.
Kenyataan Media: INSIDEN PEKERJA SYARIKAT KURIER BALING BUNGKUSAN PELANGGAN: MCMC BERI AMARAN KERAS DAN SYARIKAT PERLU...
Posted by Suruhanjaya Komunikasi dan Multimedia Malaysia on Tuesday, 9 February 2021
Aside from being able to reclaim delivery goods damages from Shopee, users should attempt to file in any complaints and claims to the service provider. If it's not solved, then they can appeal to MCMC to look into the case at this website right here. Lastly, MCMC would like to remind everyone that they have the rights before choosing the services offered by the courier company.
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