Shopee introduces an On-Time Guarantee delivery plan - You can get compensation if your package is late


If you frequently use Shopee, this news might please you. Recently, Shopee introduced a new On-Time Guarantee delivery policy. That said, what should you know about it?

For your information, the On-Time Guarantee policy will guarantee delivery within a specific time frame. It will also reward you with coupons if the package is late. This move covers a variety of delivery methods such as door-to-door delivery, sea freight, self-pickup, economic delivery, express delivery, and 5-day guaranteed delivery.

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In addition, you will be entitled to compensation vouchers if your order arrives later than the estimated delivery date. Although the specific details of the coupon are not clearly stated on Shopee's FAQ page, screenshots show that you can receive RM5 coupons to compensate for delayed delivery. Once delivery exceeds the estimated date, you will have three days to claim the coupon, which can be obtained through a button set on the order details page.

Overall, the move is a recent measure launched by Shopee to reduce consumers' concerns about online shopping. Previously, the company also launched a "Change of Mind" policy that allows you to return items without worry within 15 days. This is in line with its efforts to reduce consumer concerns. Hopefully, the new policy will help you shop better and easier.


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