News & Reviews:   Malaysia telco

In 2022, Celcom and Digi began talks to merge the two companies, that would eventually become CelcomDigi. Hoping to utilize the best of both telcos, initial signs indicated that there was some improvement but lately, quite a few CelcomDigi users from our Facebook page have said that it has become worse since their merger. On paper, pulling all the resources from both sides should make the mobile internet experience better but it became the opposite instead. 

Opensignal have recently announced the results for their Global Mobile Network Experience Awards 2022 and Netherlands is the best place for video, South Korea is the best for gaming and has fastest average download speeds (~143 Mbps) while Denmark wins it for uploading (~20.9 Mbps). Malaysia’s telcos on the other hand managed to score with improvements in 4G Availability - Global Rising Stars but after Malaysia shut down 3G mobile connectivity last year, this isn’t entirely unexpected.

We are all different people with different tastes and different needs, and that’s just fine. These days, you can customise your own no-onion parmesan sandwich at Subway or decaf soy latte mocha frappucino from your nearest coffee joint. So why not customise your own Telco plan? 

Opensignal are back with their Mobile Network Experience Report for Malaysia September 2019 with the clear winner being Celcom with awards in the Latency Experience, 4G Availability and best Video Experience. Maxis maintained and solidified their position as "King of Speed" by getting awards in both Upload and Download speed while U Mobile improved leaps and bounds with 75% faster download speeds. Surprise contender Unifi stepped up offering Best Voice App experience (for when you make calls using apps like WhatsApp and so forth) but also improved in terms of video experience as well.

As we slowly but surely make our way into 5G and 2019, MCMC (Malaysian Communications and Multimedia Commission) recently came out with a report about the RM2.32 million compound amount of 63 various offences made by telcos in Malaysia up to February 2019. The various offences include failure to comply with Mandatory Standard of Quality of Service (MSQoS) in network and customer services, fake registrations, removal of competitors’ promotional material, failure to deal reasonably with consumers and adequately address consumer complaints and other provisions in the Communications & Multimedia Act 1998 along with failure to handle mobile number portability requests by consumers.